Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information. Your address will be inserted directly through registration in the order form.
Your personal information is kept private and confidential, and will never be shared with a third party.
To re-set your password, follow the Forgot your password instructions in My Account.
We accept the following payment methods:
▪ Credit card
▪ Bank transfer (please contact our Client Service via email for further information)
For more precise information, please check the dedicated section of the customer care: Payments.
Delivery takes normally up to 5 working days within UK and up to 10 days outside UK.
Shipping costs differ according to the country (please check the dedicated section: Shipping).
Taxes and duties are calculated according to your shipping destination. You will have to pay for them on top of the price displayed in the online shop, which means you will receive a separate invoice for them.
Before your purchases have been prepared for shipment, we can cancel your order, change an item,
change the size or edit your billing and shipping details. Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes, please call our customer service on 07889322154 for assistance.
Once the parcel with your order leaves our warehouse you will receive an automatic email with the DPD tracking number to follow its journey. In case you are a registered customer, you will have the possibility to track your parcel accessing your account in the section My Orders.
Making a return or exchange is very easy. You have 14 days of time to decide to return an item.
Your refund will be issued according to the payment method you chose to place the order. Shipping costs are not refunded, unless your items are faulty/wrongly delivered. All sales taxes are included in your refund if your order has been sent to a destination within the UK. Outside the UK, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. For refund timing please check the dedicated section: Refund timing.
Adding a product to the waiting list means that in case the product becomes available again, you will be immediately informed per E-Mail.
In case you want to unsubscribe, click on the link unsubscribe from newsletter at the bottom of your newsletter email.
You will find a link to a size conversion chart on every product page, to help you convert international sizes.
If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to firstname.lastname@example.org to contact us. In case the size which you ordered should not fit, you can easily return your items within 14 days.
For more information and queries please contact us:
Phone: +44 789 932 2154