Before your purchases have been prepared for shipment, we can cancel your order, change an item,
change the size or edit your billing and shipping details. Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes, please call our customer service on 07889322154 for assistance.
Your refund will be issued according to the payment method you chose to place the order. Shipping costs are not refunded, unless your items are faulty/wrongly delivered. All sales taxes are included in your refund if your order has been sent to a destination within the UK. Outside the UK, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. For refund timing please check the dedicated section: Refund timing.
You will find a link to a size conversion chart on every product page, to help you convert international sizes.
If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to firstname.lastname@example.org to contact us. In case the size which you ordered should not fit, you can easily return your items within 14 days.